Privacy Policy

1. Information We Collect

Personal Information

We collect personal data such as your name, email address, phone number, and payment information (when applicable) in the following cases:

• When you fill out a contact form

• When you subscribe to our newsletter

• When we engage in a project or partnership with you

This information is stored in our internal SRM (Sales Relationship Management) system to communicate with clients and manage partnerships.

Client Project Data

During the service delivery process, we may collect and store documentation, credentials, files, or operational data required to build and deploy automation or AI solutions. This data is securely stored in our private vault.

• For one-time projects, data may be retained temporarily until delivery.

• For ongoing partnerships, data may be retained long-term to ensure service continuity and project expansion.
  
  

Device and Usage Data

We automatically collect certain technical data when you use our website, including:

• IP address

• Device type, browser, and OS

• Pages visited and interactions

  This helps us analyze site traffic, performance, and improve user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Session management

• Analytics (e.g., Google Analytics)

• Site performance optimization

  You can manage cookie settings directly from your browser preferences.
  
  
  

2. How We Use Your Information

We use your information to:

• Deliver services (automation and AI development tailored to your business)

• Communicate with you during the sales and support process

• Analyze usage to improve website experience and service quality

• Secure our infrastructure, prevent fraud, and detect abuse

• Build future services and maintain statistical insight across projects
  
  

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information with:

• Service providers (e.g., hosting, analytics, automation platforms like Make, OpenAI, etc.)

• Legal authorities, if required under applicable law

• Business acquirers, in case of merger or acquisition

  All such sharing is governed by confidentiality and data processing agreements (DPAs) where applicable.
  
  

4. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These include secure vaults, role-based access control, and data encryption.

5. Your Data Rights

You have the following rights regarding your data:

• Access – You can request to know what data we hold about you.

• Correction – You may ask to update or correct inaccurate information.

• Deletion – You can request deletion of your data, subject to legal or contractual retention requirements.

• Objection – You may object to certain types of data processing (e.g., marketing).

To exercise these rights, contact us at contact@genisolve.com.

6. AI Agent Logs & Client Control

If you use GeniSolve AI agents, logs and conversations may be temporarily stored to ensure functionality and service quality.

• Logs are private and securely stored.

• Clients retain full control over what is stored and may request deletion at any time.

7. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for their privacy practices. We recommend reviewing their policies before engaging with external content.

7. Children’s Privacy

Our services are not specifically directed to children under the age of 16. We do not knowingly collect personal information from minors. If we become aware of any such collection, we will delete the data promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or service scope. The updated version will be posted on this page with the new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or want to exercise your data rights, please contact us at contact@genisolve.com.

By using GeniSolve services, you agree to the terms outlined in this Privacy Policy.